FAQS

Ask Me Anything

HOW DOES YOUR PROCESS WORK TO HAVE MY DOG STAY WITH YOU?

If you are new, please text or call 818-584-4374 to speak with Jeanette with any questions you may have. Here is the link to book with us at https://ruffhausdogs.portal.gingrapp.com/

When calling/texting please provide the following information:

1. Your name, your dog's name, their age, and their breed

2. What dates and hours you are looking to drop off and pick up your dog

3. Any behavioral issues your dog may have (food aggression, anxiety, chewing, jumping over fences etc.)

4. A quick bio about your dog

WHAT DOES A TYPICAL DAY LOOK LIKE?

We feed the pups at 7:00 a.m. and 5:00 p.m. If your pup has lunch, we will feed them at 12:00 pm. There are a ton of doggy toys for them to play with and if it's Summertime, there's outdoor water play! We have fun sprinklers and mini pools for them to cool down.

CAN YOU ADMINISTER MEDICATION TO MY DOG?

Yes, we can! We also don't charge extra to administer oral or injection medication.

WHAT DO I NEED TO BRING WHEN I DROP OFF MY DOG?

Please bring their own food they are used to eating. We wouldn't want them to get sick while you are away! We provide dog bowls, beds, and we have crates if you need them crated.

WHAT KIND OF DOGS CAN YOU TAKE?

We can only take dogs who get along with other dogs and people. If they are known for biting and snapping at other dogs, we can not watch them. We can also not watch dogs who are known to jump a 5.5 ft fence. The dogs are allowed to go in and outside the house with a doggie door and there's a 5.5 ft fence outside.

CAN I TOUR YOUR PLACE?

Unfortunately, we don't allow people to tour our home for the safety of our family. If we did, we would be a target for robberies. We provide an Instagram for everyone to see what the pups do and where they hangout.